Service Diversification and Employment Opportunities in a Rapidly Evolving Sector: Jordan as a Case Study

This paper delves into the current state of Jordan's IT industry, which is remarkably diverse in services and has an evolving employment landscape. The study analyzed data from 271 ICT companies, shedding light on key service offerings such as consulting, IT solutions, and cybersecurity that form the backbone of the sector. It also talks about the increasing demand for experts in different technical positions and analyzes the growing interest of the sector in transformative technologies such as artificial intelligence (AI) and blockchain. The paper will also share information on challenges that still persist, like skill gaps and a lack of data on startups, to fully realize the potential of the industry. With this wide-based analysis, the study delivers actionable insights for policymakers, academic institutions, and industry leaders. It speaks to the importance of strategic partnerships in fostering innovation, enhancing workforce capacity, and dealing with structural limitations. With a strategic location and growing reputation as a regional IT hub, Jordan can really cement its place in the global technology landscape and achieve sustainable growth. The following findings and recommendations are intended to offer some kind of road map for the strengthening of Jordan's IT sector, enabling it to thrive under the duress of an evolving digital economy.