Take a Chance on Me: How Robot Performance and Risk Behaviour Affects Trust and Risk-Taking

Real-world human-robot interactions often encompass uncertainty. This uncertainty can be handled in different ways, for example by designing robot planners to be more or less risk-tolerant. However, how users actually perceive different risk-taking behaviours in robots has yet to be described. Additionally, in the absence of guarantees on optimal robot performance, the interaction between risk and performance on user perceptions is also unclear. To address this gap, we conducted a user study with 84 participants investigating how robot performance and risk behaviour affects users' trust and risk-taking decisions. Participants collaborated with a Franka robot arm to perform a block-stacking task. We compared a robot which displays consistent but sub-optimal behaviours to a robot displaying risky but occasionally optimal behaviour. Risky robot behaviour led to higher trust than consistent behaviour when the robot was on average good at stacking blocks (high expectation), but lower trust when the robot was on average bad at stacking blocks (low expectation). Individual risk-willingness also predicted likelihood of selecting the risky robot over the consistent robot for future interactions, but only when the average expectation was low. These findings have implications for risk-aware planning and decision-making in mixed human-robot systems.