Examining Usability and Student Experience of ChatGPT as a Learning Tool on Moodle in Higher Education

The integration of ChatGPT into Moodle has revolutionized teaching and learning practices. However, assessing the usability of this integration is essential for understanding its effectiveness and the challenges of using ChatGPT in Moodle, as well as its contribution to enhancing students' learning experiences. This study evaluates the usability of ChatGPT and students' experiences with it on the Moodle platform. Utilizing a mixed-methods approach, the research combines quantitative data from a survey-based questionnaire with qualitative insights from semi-structured interviews. A One-Group Posttest-Only design was employed in this research. Quantitative data were collected using the CUQ and UEQ+ questionnaires adapted for an Indonesian context. The CUQ score of 66.4 indicates that the usability of ChatGPT in Moodle is in the "fairly good" category. Nonetheless, specific areas require enhancement, including personality traits, error handling, and onboarding procedures. The results from the UEQ+ revealed positive outcomes across seven measured criteria, indicating favorable user experiences in aspects such as ease of use, efficiency, dependability, stimulation, intuitive use, content quality, and overall usability. Overall, students reported feeling notably supported by the presence of ChatGPT in Moodle; however, further improvements are needed to enhance the learning experience even more. The article's final section addresses the study's limitations and offers recommendations for future research.