Critical Success Factor of Discord Usage: A Systematic Literature Review

Discord has evolved from a gaming-centric communication tool into a platform widely used in education, professional settings, and community building. This systematic literature review explores the critical success factors (CSFs) driving Discord's growth from 2019 to 2024, focusing on ease of use, cross-platform compatibility, customization, and integration with tools like GitHub and YouTube. In education, Discord's real-time and asynchronous communication features enhance student engagement, support remote learning, and foster interactive classrooms. In professional contexts, its adaptability aids project collaboration, workflow efficiency, and remote team management, making it a valuable workplace tool. User satisfaction averages 85%, with a reported 20% increase in workflow efficiency among teams. However, challenges such as information overload and privacy concerns limit its effectiveness, underscoring the need for improved protocols and security. These findings highlight Discord's user-centered design and feature versatility as key success factors. Despite its strengths, research gaps remain regarding its long-term impact on productivity and user satisfaction outside gaming. Addressing these through future studies is crucial for maximizing Discord's potential in reshaping communication, collaboration, and community building.