Emporium: A Second Hand Product Marketplace Assistant Mobile Application with Shop Reliability Check, Shop Search, Product Swap, Helpdesk Facilities

The popularity of the second-hand product mar-ketplace is increasing due to the availability of second-hand shops, lower product costs, the reuse of manufacturing products, and economic and environmental concerns. Previous research on second-hand marketplaces did not create an automated system for both buyers and sellers that included second-hand shop search, product search, and shop reliability check, taking into account product quality, location, specifications, shop rating, shop owner behavior, price, warranty, and replacement policy. They also did not provide a second-hand assistant online application with features such as product swapping, donation, fund raising, help desk, chat with seller, seller rating, best deal search, blog post access, or law enforcement report. To outperform these limitations, this paper develops a second hand product market place assistant mobile application with second hand shop relia-bility check, second hand shop search, product search, law officer reporting about seller, seller rating, helpdesk with query posting and response, second hand product donation, fund raising, blog posting, online product order, chat with sellers, and app rating. The app supremacy analysis revealed that over 68 % of examiners praised our second-hand market place assistant mobile app features for their usefulness and positive impact on people's lives.