Implementation of Logistics Super App: Impact on Technostress Creators, Employee Engagement, and Generational Roles

Mobile applications, because of technological progress, have now expanded into different domains of human existence, encompassing supply chains and logistics management. This can facilitate firms' rapid growth and achievement of commercial objectives, particularly by providing customers with a streamlined, convenient, and cost-effective procedure. However, this can also lead to technostress when there is an overwhelming amount of work, an intrusion of technology, complex job requirements, uncertainty about one's expertise or skills, and a lack of faith in technological advancements. Over time, there is concern that this will adversely affect employee engagement. The aim of this study is to investigate the factors that influence employee engagement, with a particular focus on technostress predictors and generational dimensions. This study utilized SEM-PLS to scrutinize a sample of 93 participants working for firm X, a pioneer in super-app logistics in Indonesia. Conducted using SmartPLS 4.0, the key findings of this study demonstrate that technology overload, technological invasion, technological uncertainty, and generation have a significant impact on employee engagement. This research emphasizes the necessity for the organization to incorporate a sequence of technical training programs for employees as a component of their strategy to mitigate technology overload, intrusion, and ambiguity. The findings of this study provide theoretical support for the JD-R model, specifically enhancing the concepts of techno overflow, techno invasion, and techno uncertainty.