User-Centered Design in AI Applications: A Systematic Literature Review

This study aims to look at the implementation of User Centered Design (UCD) in Artificial Intelligence (AI) application development, the methods used, and the results of using UCD approach in AI application development. We conducted a systematic literature review using the PRISMA checklist, resulting in 21 studies selected based on the criteria of the studies containing UCD methods in AI development. The results reveal an increasing interest in UCD in AI application development, with most UCD implementation in AI occurring in the medical field. The study also highlights the prevalence of various UCD methods used, such as interviews, surveys, prototypes, and usability testing. Results shows that implementing UCD positively impacts the usability and user satisfaction levels in AI applications, as shown by improved performance metrics, compliance with design principles, and enhanced willingness by users to interact with the systems.