Analysis of Feedback and Customer Satisfaction Parameters for Hospitality Industry-A Technology Intervention

Technologies are the patronage for the sustainable development and growth in the field of hospitality industry. Today’s hotel visitors are accustomed to using remote keyless entry to open and lock their vehicles, placing food orders directly from a smartphone app, and using the technology to switch on the needful thing, add something to their shopping list, or to on the Television and music also. Many of these visitors also anticipate having the same frictionless experience while staying at hotels. Prior studies tended to be preoccupied with technological service innovation, leaving human-related service innovation relatively unexplored. TBSI (Technology Based Service and Innovation) can be examine in this study to develop the sustainable application and system can have the stronger role for the customer satisfaction and delight. For the hospitality business to flourish and grow quickly in the future, we now also need to know what the customers are saying. In this study, we focus on technology and how it may help the hotel sector grow based on client input.