Improving Efficiency: A Lean Assessment of IT Department of Higher Education Institution (HEI) Using LAI LESAT

Information Technology (IT) is essential for the efficient functioning of organizations, including Higher Education Institutions (HEIs), where it supports various academic and non-academic processes crucial for sustainability. Many educational organizations invest in IT service management frameworks and IT governance to enhance operational efficiency and effectiveness. However, implementing these frameworks can pose some challenges. Enhancing the continuous improvement culture within an IT service management (ITSM) framework can be a significant solution to overcoming challenges in its early adoption. This research aims to address the complexity of adopting ITSM and IT Governance by conducting a lean readiness in the IT department at one private university in Indonesia. This research emphasizes the preparation before adopting the current framework to reduce the failure of the implementation. LESA T by LAI was used to assess the leanness of the IT department in managing and governing the process. Readiness assessments are crucial initial steps that help organizations evaluate their preparedness to implement new methods or practices, aligning them with their strategic objectives. The results show that the level of maturity of the leanness mainly was 2 out of 5, which focuses on solid improvement in leadership. It proves that a leader who supports lean transformation will define the organization's success in achieving strategic goals and efficiency.