Critical Success Factors Influencing the Behavioral Intention to Adopt Smart Home Technologies

Drawing from established models of technology acceptance, this study presents a comprehensive model that explores the influence of both Innovation-related factors and Citizen-related factors. Furthermore, it examines how trust in Internet of Things (IoT) technology moderates the relationship between innovation-related factors and intention to adopt Smart Home Technologies (SHTs). Data were collected from 401 participants and analyzed using Partial least squares (PLS). The results revealed that citizen-related factors generally have a positive and significant influence on behavioral intention to adopt SHTs, with the exception of perceived security risk and service quality. On the other hand, innovation-related factors have a significant overall effect. Moreover, trust was found to moderate the relationship between citizen-related factors (such as compatibility and complexity) and the adoption of SHTs. This suggests that improving trust in SHTs providers and focusing on technological advancements are crucial for promoting acceptance of SHTs. To conclude, this research contributes to a deeper understanding of IoT acceptance among Jordanians, particularly regarding SHTs. It provides insights for decision-makers to prioritize technological improvements and foster trust in service offerings, ultimately driving the adoption of SHTs in Jordan.