Unveiling Medical Transportation Problems: extra-hospital, inter-hospital and intra-hospital challenges

The aim of this paper is to identify the main issues in the extra-hospital, intra-hospital and inter-hospital medical patient transportation. These problems have been determined at international scale. The methodology followed in this paper consists, firstly, on identifying the problems based on existing scientific articles in the literature. We then used quality management tools to classify the problems using a mind map for extra-hospital medical transport. Then, using a cause tree, the problems linked to intra-hospital medical transport were mapped and structured. Finally, an Ishikawa diagram was drawn up to group the problems of inter-hospital transport into families. The results showed that the three types of medical transport suffer from various organisational and technical problems.