Transforming RPA in Science & Commerce

Recently, there has been a rise in interest in robotic process automation. However, the majority of the currently available literature focuses on the theoretical underpinnings of Robotic Process Automation (RPA) or analyses of the business results after RPA adoption in certain industries, including outsourcing and banking. By undertaking a rigorous mapping research to analyse the present state-of-the-art in RPA, identify gaps, and give ideas from both scientific and industry perspectives, this work seeks to close this gap. We examine 54 main papers that explicitly present the status of RPA in-depth in the first section of our research. In the course of doing the systematic review, these main studies were carefully chosen. We then evaluate 14 significant commercial RPA technologies, drawing on Forrester's RPA analysis. This evaluation is based on a thorough categorization system with 48 functions, and we analyse how well each tool addresses each functionality. The study's conclusions show that a number of RPA lifecycle stages have been successfully covered by products already on the market. The Analysis phase, however, has a sizable gap that is only partially filled by most RP A technologies. The lack of technology tools to find and choose the best candidate processes inside an organisation for automation best describes this gap. With solutions available at different stages of the RPA lifecycle, this systematic mapping research highlights the present state of RPA. But it also highlights how urgently RPA's Analysis phase needs improvements, notably in the creation of methods and tools for locating and prioritising operations that can be automated. The paper's conclusion outlines possible future possibilities and RPA's problems.