Business Management and Planning Using Queuing Model with Heterogeneous Customers for Electrical Applications

In the present scenario of business after COVID-19, many business industries are facing many problems, like a very low number of customers, low demand in the market, etc. In this situation, executives of companies have a challenge with how to increase business in the current environment. Maintaining proper and best relations with customers and attracting new customers to business are major tasks for executives. To motivate and attract new customers' businesses, executives can plan to launch some lucrative schemes for customers. Due to motivating schemes, a large number of customers can be attracted to the service. So, as a result, there may be heavy traffic at the service stations of the company. Customers may exit the system without receiving any form of service due to lengthy wait times at service stations. Reneging customers are considered a loss for the company. So, it is a requirement for planners to plan some strategies to manage such types of customers in the business system. Operations research models play an important role in dealing with industrial problems. In this study, the author has developed a 3-server queue, taking customer reneging into consideration. A mixed type of customer arrival is considered in this study.