Enhancing User Experience in “Haji Pintar” Mobile App: Implementing Human Interface Guidelines through UCD and PACMAD

The presence of Haji Pintar provides information for Hajj and Umrah pilgrims. Where the congregation can easily get information. The Haji Pintar Appstore has a rating of 2.4, indicating user dissatisfaction. Research focuses on the development of Interface, experience, and Prototype. Maximizing satisfaction and convenience required to redesign, in this study, the User-Centered Design method was used to apply the Human Interface Guidelines which were tested using the People at the Center of Mobile Application Development to improve usability. Testing the designed application prototype, the results obtained were efficiency 0.026 goal/second, very fast qualification, the effectiveness of 96% successfully met the level of effectiveness, satisfaction 2.5 satisfactory category, very good learnability with a value of 96%, memorability efficient, easy to remember with a value of 94.1%, error with a value of 0.7 in the reasonable category, and cognitive load in 23 moderate workload categories.