User Experience Analysis using System Usability Scale Method on Diskominfo Website

The main responsibility of the Communication and Informatics Service (Diskominfo) in Mojokerto Regency is to share information from the local government with the wider community. One way that the government communicates with the community is through the Diskominfo website, which was launched in 2017. However, the website has not been evaluated or updated and some of its displays are no longer compatible with the latest browsers. Therefore, it is crucial to evaluate and improve the website to provide a better user experience. To measure user satisfaction with the Diskominfo website, a study was conducted using the System Usability Testing method, which involves 10 questions and 5 Likert scales. The study collected data from 84 respondents using Google Forms. The results of the study indicated a SUS score of 61, which falls under category D, indicating that the system is acceptable but with a very low acceptance rate. The study suggests that improvements and updates are necessary, including changes to the feature layout, main page layout, and structuring the order of information in accordance with the most recent developments.