Understanding Stakeholder Requirements for Digital Twins In Manufacturing Maintenance

Digital twin has emerged as a key technology in the era of smart manufacturing and holds significant potential for maintenance. However, gaps remain in understanding stakeholders’ requirements and how this technology support maintenance-related decisions. This paper aims to identify stakeholders’ requirements for digital twin implementation and examine the role of digital twin in supporting maintenance actions and decision-making process. Semi-structured interviews and a workshop involving manufacturing practitioners and researchers were conducted to attain these goals. Furthermore, an in-depth qualitative analysis of the interview data was carried out. The results shed light on the current state of digital twin adoption, implementation challenges, requirements, supported decisions and actions, and future demand characteristics. By integrating the findings from the literature review and interview analysis, this study outlines the requirements for the digital twins as expressed by industry stakeholders that will be used and tested in the drone factory digital twin model.