The Convolutional Neural Network Text Classification Algorithm in the Information Management of Smart Tourism Based on Internet of Things

The relentless progression of advanced technologies has driven the seamless integration of Internet of Things (IoT) services into the fundamental framework of contemporary tourism enterprises. In the quest for valuable insights from the vast reservoir of tourism data, this study employs a Convolutional Neural Network (CNN) as its primary instrument, culminating in the development of a Convolutional Neural Network-Bidirectional Long Short-Term Memory (CNN-BiLSTM) model designed for the classification of textual data in the smart tourism domain. The primary function of this model is to conduct sentiment analysis on smart tourism data, specifically by categorizing review data into either positive or negative sentiments. The incorporation of review ratings further aids in the accurate labeling of data according to their respective sentiment categories, thus streamlining the process of effective data annotation. The empirical findings reveal distinctive performance trajectories for the three models concerning positive comments across various evaluation metrics. Remarkably, in terms of precision, the CNN-BiLSTM model leads with an impressive 87.9%, closely followed by the BiLSTM model at 87.4%, while the Text Convolutional Neural Network (TextCNN) model trails slightly at 85.3%. Similarly, the recall highlights the CNN-BiLSTM model’s excellence, achieving an impressive 88.34%, compared to 78.5% for BiLSTM and 77.6% for TextCNN models. In the realm of accuracy, the CNN-BiLSTM model maintains its dominance at 85.1%, while the BiLSTM and TextCNN models achieve 82.7% and 81.4%, respectively. Notably, the CNN-BiLSTM model outperforms the trio in terms of the F1 value, securing a robust 85.41%. In summary, the CNN-BiLSTM model consistently demonstrates excellent performance across a range of metrics, including precision, recall, accuracy, and F1 value, signifying its supremacy in this classification task. This study presents a systematic solution for enhancing smart tourism services, thereby providing a strong foundation for the growth and advancement of tourism enterprises.