X-Mech: an On-Demand Vehicle Express Repair Service Mobile Application

The study aims to develop a mobile application catering to motorists across various locations in the Philippines. This app aims to provide motorists with high-quality vehicle services, including mechanical repairs to maintain their cars in good condition and other services focused on ensuring vehicle safety. The researchers also offer assistance in utilizing the mobile application, acting as a service that connects users with skilled mechanics to fulfill their automotive needs. To access these services, businesses, and consumers would need to create an account on the open platform provided by the mobile app. The development of this app holds the potential to expand the range of assistance offered by the business and bring benefits to the company. In today’s world, where mobile and Internet usage is prevalent, services that utilize these technologies allow companies to gather information efficiently and deliver services that benefit both the business and the consumer. The assessment of the various attributes based on the PACMAD framework indicates that users have a highly positive perception of the application. The application scored well in efficiency, effectiveness, learnability, memorability, error resolution, satisfaction, and cognitive load. These findings highlight the application’s strengths and provide valuable insights for further improvements, ensuring an enhanced user experience and continued user satisfaction.