Evaluation of Continual Usage of Telemedicine Applications in Indonesia

Information and communication technologies have great potential to address the problems experienced by developing and developing countries by providing rapid and cost-effective access to quality health care. One of the developments in information and communication technology in the health sector is telemedicine. Telemedicine is the biggest change and challenge that will affect healthcare settings. Advances in telemedicine technology have developed a lot and are very helpful for the progress of public health in general, therefore there are still many challenges and more innovations are needed in the future in advancing telemedicine technology. Some people experience dissatisfaction in queuing for treatment to consult a doctor because it takes quite a long time. The purpose of this study is to determine user satisfaction and whether users will continue to use telemedicine applications. The data analysis used in this study uses the PLS SEM technique using the SmartPLS application. Data samples were taken from users of the Telemedicine application and obtained data collected from April to May 2023 of 140 respondents. There are 12 hypotheses in this study, and it was found that 11 hypotheses were accepted. From the results of the study it has been found that telemedicine application users will continue to use the telemedicine application they use.