Research on Cloud-Based Recording Technology of Large-Scale Enterprise Customer Service Call Based on Edge Agent

In order to achieve the goals of “carbon peak” and “carbon neutrality” and meet the needs of digital transformation of power load management, the optimization of the business environment has become more and more important. As an important supporting subsidiary system, the upgrading of customer service telephone recording technology is imminent. This article studies the key technologies of the distributed recording system for window customer service calls, focuses on the analysis of the cloud recording system architecture based on edge agent technology, and discusses the legal requirements for recording technology. Through the comparative analysis of traditional analog recording technology and modern digital recording technology, the concept of hierarchical recording of administrative telephone calls is proposed, and at the same time, the feasibility and necessity of large-scale use of encrypted calls in power grid enterprises are explored.