A Study on the Relationship between Customer's Profile and Practice of Internet Banking

Customers today utilized internet banking in big numbers. Banks have a strong need to understand their clients' behaviors and preferences. Attempting to discover links between certain profiles and consumer Internet banking usage. The self-administered survey technique was employed to gather data, with the convenience sampling approach being appropriate for the nature of the study. Only 80 questionnaires were distributed to the subjects to which about 75% were returned. Statistical analysis method is utilized to analyzed the data. Internet banking appear acceptable to the younger customers of commercial banks. This study has provided the relationship between the categories of customers of the bank and their purpose of using the internet banking services. The findings will serve as a guide for future research on finding relationship between customers and internet banking services.