Evaluating Trans Banyumas Services to Support Innovative Transportation Systems Towards Smart Mobility

The transportation system is one of the most critical components of city services because it supports various modes of mobility. Developments in technologies and vehicles have changed the passenger transportation system and paved the way for innovative mobility services. Public transport services must play an essential role by providing high-quality services efficiently and attractively, and implementing an innovative transport system is compulsory. Innovative transportation systems can be implemented by aligning services with passenger needs, and Trans Banyumas is a public transportation system that encourages the transportation sector to be innovative. The study aims to evaluate Trans Banyumas services by implementing an innovative transportation system. The study used a quantitative method by surveying 320 passengers. ANOVA tested the data to examine the demographic factors of passengers on innovative transport system services. The demographic characteristics used are gender, age, occupation, private vehicle ownership, distance traveled to the bus stop and the purpose of the trip. The research results showed that demographics significantly affect innovative transport system services. The study showed that Trans Banyumas passengers experience innovative transport system services. However, there was a wrong perception of ICT services in using the Teman Bus application because it lacks real-time information and bus tracking. The bus operator did not provide equality services for disabled persons. Therefore, the operator shall improve services for the application and create inclusive transportation so that the service can be more effective and sustainable.