A Hybrid QFD-Based Human-Centric Decision Making Approach of Disassembly Schemes Under Interval 2-Tuple q-Rung Orthopair Fuzzy Sets

Design for disassembly (DFD) is a basic design technology serving the scrap and recycling stages, which can relieve the environmental pressure and improve the economic benefits. Considering the wide variety of mechanical products and the shortening of product lifecycle, the product design integrating customer requirements can effectively improve the market competitiveness of products. Thus, this paper proposes a QFD-based human-centric decision-making approach for disassembly scheme selection. The theory of the interval 2-tuple q-rung orthopair fuzzy sets (I2q-ROFSs) is proposed to better describe the ambiguity of the environment and avoid information loss/distortion in the information aggregation stage. A scheme evaluation system based on the disassembly technical features is established. A hybrid multi-attribute decision-making (MADM) method combing BWM-FQFD (best worst method and fuzzy quality function deployment) and RT-EDAS (the regret theory based on distance from average solution) is presented to obtain the optimal alternative. A case study, i.e., four refrigerator DFD schemes, is applied to verify the effectiveness of the proposed method. The result demonstrates that this work provides an effective tool to select the optimal scheme of disassembly considering customer requirements and some references for designers
Note to Practitioners
—The selection of DFD schemes is the last task of the disassembly design. The decision information of the disassembly design scheme has insufficient evaluation complexity ability and the information distortion of the evaluation information in the aggregation stage. To end this, this paper proposes I2q-ROFSs which is a fuzzy set with the higher level of fuzzy description and avoiding information distortion. At present, the disassembly design research lacks the correlation between customer demand and disassembly technology features. Therefore, a fuzzy QFD method can well assist manufacturing enterprises to improve the market competitiveness of their products. Then, RT-EDAS can describe consumer psychology, which can choose a more market-appropriate DFD scheme.