Knowledge Management Readiness In The Airport Industry: The Case of Juanda International Airport, Indonesia

The airport is one of the country’s vital objects. The airport is a driving and supporting factor for industrial, trade, and tourism activities in encouraging national economic growth. The airport must consider the 3S+1C elements in its management: Safety, Security and Services, and Compliance. Every airport person must understand this as a reference in organizing the airport. A knowledge Management System (KMS) is an information system used to manage knowledge in an organization to support and improve organizational processes that include creating, storing, retrieving, transferring, and applying knowledge. In implementing the Knowledge Management System, organizations need to make comprehensive arrangements such as organizing the organizational structure and involving the human resources in this system. In this study, a knowledge management readiness measurement was carried out on the implementation process of the Juanda International Airport knowledge management system. Several aspects of assessment are carried out, namely management & strategy, organization, culture, and technology. It is a part or component of the knowledge management critical success factor (KMCSF). The knowledge management system’s readiness level is measured on a Rao Scale. Data was collected using a Likert scale questionnaire. It involves 40 respondents who are company employees. This research successfully presents that from four aspects of the assessment, the management & strategy aspect gets a result of 94%, the organizational element receives a result of 89%, and the culture aspect gets a result of 90%. The technology aspect receives a result of 87%. It indicates that the organization can adapt and has the flexibility to realize KM Readiness.