Investigating Safety and Efficiency of Wearable Mixed Reality Helmet Interaction Design for Delivery Riders in Multitasking Environment

As the demand for delivery services continues to surge, an efficient and safe interaction design for delivery riders is of utmost importance. With wearable mixed reality (MR) technology showing potential for enhancing the performance of many tasks in various domains, we investigate the safety and efficiency of wearable MR helmet interaction designs for delivery riders operating in multitasking environments. To assess the effectiveness of MR helmets, we focus on the design of critical interaction design such as displaying navigation information, order information, and customer communication. We analyzed and evaluated the MR helmet's capabilities using real-world scenarios in a multitasking environment, with potential distraction factors. We constructed a system architecture design based on the Internet of Things (IoTs) and the Internet of Vehicles (IoVs). We also presented the user interaction design details such as augmentative visual cues, real-time notifications, and hands-free communication. The proposed MR helmets have great potential to improve the overall efficiency of delivery riders in completing tasks while enhancing their overall safety by reducing information overload.