Measuring Efficiency and Effectiveness of Municipal Infrastructure Projects

Project management goals often lead the project to an ideal quality, standing budget and schedule, and achieving customer satisfaction. Project management in municipal infrastructure deals with accompanying the developer (municipal authority), planning management, approving budgets with relevant regulators, viewing, and removing bureaucratic barriers, coordinating stakeholders, and controlling the contractor until project delivery to the client.In this paper, we examine the performance of municipal projects and the degree of stakeholder involvement; the analysis focused on 50 municipal infrastructure projects completed in the last two years and carried out in Israel.We used Data Envelopment Analysis (DEA) to examine the relative efficiency of project implementation. The analysis is according to the projects’ success and characteristics and criteria such as schedule overrun, stakeholder involvement, residents’ complaints, risks, and uncertainty at the beginning of the project. Preliminary results indicate the contribution of stakeholders, residents and their degree of involvement in the relative efficiency of projects. Therefore, this research will contribute to the success of municipal infrastructure projects by establishing a policy of allocating resources to municipal infrastructure projects following the level of decision-makers and their impact.