Online Complaint Management System using Image Recognition

Clean and safe environments are the responsibility of the government. Currently, people have to lodge their complaints with the Municipal Corporation, and then workers take time to respond to them. In this paper we have made a platform to overcome the communication gap between the user and the municipal corporation. This research study proposes an online complaint management system in a web application, where the citizen can lodge a complaint by taking a picture. After the picture being uploaded, image recognition is used to automatically detect the problem raised by the user and Google map API to detect the location automatically. As soon as the problem has been resolved, the municipal corporation must upload a completed status picture to verify that the work has been completed. The aim of this application is to overcome the communication gap between user and Municipal Corporation, to simplify the process of raising complaints and to maintain a clean and safe environment.