Model-Driven Approaches for Conversational Agents Development: A Systematic Mapping Study

Conversational agents are a piece of software widely used nowadays in several domains, such as e-commerce, customer support, education, among others. To build one, proficiency in distinct areas of knowledge is necessary. Moreover, its development demands the availability of frameworks, tools, and proposals to facilitate its application in several domain areas. Recently, the adoption of models in a software development process has increased through the application of Model-Driven Development in several areas to improve and increase productivity in software development. This work aims to provide state of the art through a Systematic Mapping Study regarding to Model-Driven Development approaches to automate or semi-automate the development of Chatbots. For this study, 429 scientific articles were analyzed, of which, after the inclusion and exclusion criteria, only 20 were considered primary studies.