5G Network Management Framework for Improved Customer Experience using Artificial Intelligence and Big data

This research paper proposes a big data platforms and artificial intelligence enabled real time framework for telecom networks to enhance network management and performance to provide better customer experiences. This is a qualitative study involving content analysis of experts interview transcripts. Experts from big-data, telecom technology, and Artificial Intelligence (AI) were interviewed for developing 5G network management framework. The framework was then validated by use cases and a sample of telecom customers. The framework proposes use of AI for to manage big-data framework for data storage, data access and computation. Proposed AI enabled intelligent network optimised has ability to significantly enhance customer service experience by optimising network resources.