Customer Satisfaction of Using Digital Wallet During Post – COVID 19

During post–COVID 19 in Indonesia government encouraged their people to use digital payment to prevent any close contact between people that can increase the spread of COVID - 19 virus. All businesses from small to a big company are required to move fast to provide innovations to suit this. Along with the development of digital payment today, there are several start up digital wallets that show up with several options. With a lot of digital wallets showing up will definitely increase competitors and more options to users can use, however because of lack of knowledge and resources, small businesses still cannot implement digital payment on their business. This paper will examine several subjects that impact customer satisfaction to increase competitions between digital wallets. We offer valuable information about proving several subjects that will improve customer satisfaction and these companies can get an advantage compared to their competitors so they can increase their active users.