Impact of Emotional Intelligence and Artificial Intelligence on Employee Retention: A Review of the Service Industry

Employee retention is one of the biggest challenges in today’s work environment. Organizations are constantly working on different tactics and strategies at organizational and individual levels to retain their talent. To handle the scenario, Artificial intelligence (AI) and Emotional Intelligence (EI) are emerging as significant dimensions to be taken up for the research. Thus, this study aims to examine the role of emotional and artificial intelligence in retaining employees. To investigate the association between these two important variables, a review of the literature was conducted. The findings demonstrate that much research has validated the association between AI and EI and the impact thereof on employee retention.