Chatbot Enabled Smart Tourism Service for Indian Cities: An AI Approach

Tourism is one of the significant factors that deter-mines the growth of any city. Tourism-based growth is possible only if the requirements and challenges of tourists are well addressed. A boost in the tourism sector is witnessed in the last decade due to the proliferation of Information communication technologies and smart devices in society. Tourists frequently encounter many challenges when they visit new cities such as the language barriers, food, affordability, transportation, guide and security concerns. Technology enabled information services are highly necessary for smart tourism. To address this, the tourism sector has to focus on Information Dissemination services for tourists and other visitors, especially in cities. In this work, we propose an Artificial Intelligence-based chatbot as an information dissemination system specific to Indian cities that are diverse in their culture and language. This work presents the design of a dynamic chatbot that gives real-time information to tourists and various city stakeholders. We also examine how Natural Language Processing can help to provide customized output to the users based on their queries. The proposed AI-based chatbot gives the user an optimum response and enhances the user experience.