Factors Influencing Indonesian Consumers to Use Digital Banking

In Indonesia, digital banking has expanded and expanded rapidly. According to the central bank, Bank Indonesia, the volume of electronic money transactions has climbed by 41,35% and the value of digital banking transactions increased by 46,53% year-on-year in February 2022. Previous study in Indonesia has mostly focused on the use of internet and mobile banking services provided by conventional banks. This purpose of this study is to investigate the factors of features, convenience of use, security, trust, and social influence on decisions to utilize digital banking. In contrast the variable of intention is employed as mediator. This study includes all digital banking customers in Indonesia who live in Jakarta. The sample in this study was 215 people. Structural Equation Modeling (SEM) analysis with Smart Partial Least Square (PLS) 3.0 software was employed in this study. The results of this study indicate that the features, security, and ease of use variables have a positive and significant effect on the intention to use digital banking services. Similarly, the variable of intention to use has a favorable and significant influence on decisions to use digital banking.