Business Process Management and Service-Oriented Architecture Implementation for Root Cause Identification on Monitoring Tools at XYZ Company

Based on the assessment results conducted at XYZ Company, XYZ Company has implemented information technology to help run its business processes. However, the business processes currently used in the monitoring application at XYZ company have not been running according to the company's target of running effectively and efficiently. Business Process Management (BPM) is expected to provide significant improvements to systems currently running manually, with more tasks being done by humans than the monitoring application features. Of course, this can hinder the performance of business processes from achieving the targets that have been set. Therefore, the efficiency of today's business processes requires careful improvement in the Business Process Management (BPM) section and the system integration section, namely Service-Oriented Architecture (SOA). By applying these two scientific approaches, it is hoped that there will be a new business process design and a centralized system integration. Later the output of the latest design of this business process is progress for XYZ company and the use of a powerful monitoring application and an integrated system that can be monitored using one centralized monitoring tool.