Systematic Review of Machine Learning Methods in Customer Satisfaction Prediction

Customer satisfaction is the key of a successful modern business. So customer satisfaction prediction becomes an important mission in Business Intelligence. Based on various studies on customer satisfaction research on different types of businesses, We reviewed machine learning methods used in these papers. The results show that customer satisfaction prediction can be analysed by different typical algorithms of machine learning. Due to the difference between data formats (such as review data or survey data), different models should be recommended respectively for different application fields.