Public Sentiment Analysis of Indonesian Tweets About COVID-19 Vaccination Using Different Machine Learning Approaches

More than two years after the start of the coronavirus disease (COVID-19) pandemic, the whole world continues to be impacted by this global crisis. Indonesians use the social media platform Twitter to share information and opinions about coronavirus disease (COVID-19) vaccination. This study was conducted to determine the views of Indonesians toward the government's COVID-19 vaccination program and to test the capability of several machine learning techniques to classify sentiments expressed on Twitter. The performance of four machine learning algorithms was tested: the Naïve Bayes, k-Nearest Neighbors (kNN), Decision Tree, and Support Vector Machine (SVM) algorithms. The findings show that the SVM algorithm exhibited the best performance in terms of accuracy (92%) compared to the Naïve Bayes, kNN, and Decision Tree algorithms. A grid search technique was also used to optimize performance based on parameter settings in the algorithm used.