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18th Annual Conference on Computer Documentation. ipcc sigdoc 2000. Technology and Teamwork. Proceedings. IEEE Professional Communication Society International Professional Communication Conference an

24-27 Sept. 2000

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  • 18th Annual Conference on Computer Documentation. ipcc sigdoc 2000. Technology and Teamwork. Proceedings. IEEE Professional Communication Society International Professional Communication Conference and ACM Special Interest Group on Documentation Conference (Cat. No.00CH37136)

    Publication Year: 2000
    Request permission for commercial reuse | PDF file iconPDF (320 KB)
    Freely Available from IEEE
  • Author index

    Publication Year: 2000, Page(s):631 - 633
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    Freely Available from IEEE
  • Building a team for user-centered design

    Publication Year: 2000, Page(s):325 - 332
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (432 KB)

    This paper presents the building blocks for building a team for user-centered design. These building blocks include an understanding of the skills needed for team members representing various aspects of the user experience, as well as the advantages of using a team-approach to user-centered design. To have a successful experience, team members must understand the stages of group formation, the rol... View full abstract»

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  • Using distance education to teach introductory multimedia design and production

    Publication Year: 2000, Page(s):93 - 98
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (380 KB)

    An introductory course in the use of multimedia techniques for technical communication was designed and presented as a distance education course. The software application PowerPoint and several readily available HTML editors were used by students to create electronic presentations and Web sites that employed sound, animation, film, as well as a variety of graphics and text messages to achieve spec... View full abstract»

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  • Technological enhancement and design changes: the process of migrating computer-based instruction of an 8th Century poem to a 21st Century environment

    Publication Year: 2000, Page(s):607 - 609
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (184 KB)

    Recent changes in computers, computer software and the profiles of computer users make migrating computer-based instruction (CBI) on the Old English poem “The Dream of the Rood” to a Web environment a practical solution to problems of access. This move presents great advantages as well as unforeseen problems, but the advantages clearly outweigh the disadvantages. Initial deliberations ... View full abstract»

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  • The design response to usability test findings: a case study based on artifacts and interviews

    Publication Year: 2000, Page(s):315 - 323
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (624 KB)

    Usability testing during product development has gained wide acceptance as a strategy for improving product quality, but it is difficult to find published studies that actually document the impact of usability test findings and recommendations on product design. This case study examines a usability test that was done during the development of a software feature and is based on the usability test a... View full abstract»

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  • Cyberteaming: developing the online educational team

    Publication Year: 2000, Page(s):87 - 92
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (328 KB)

    This paper presents the collective experiences of four professors who have collaborated to develop and deliver online business courses. They suggest that at least part of the successful online classroom is based on the degree to which the faculty member performs as team leader in creating an online educational team. They offer the following six guidelines to trainers or faculty thinking about maki... View full abstract»

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  • Technology as a tool for attaining music cognition

    Publication Year: 2000, Page(s):361 - 366
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (324 KB)

    Technology is primed to cause a paradigm shift in educational methodologies. This is especially true in the discipline of music appreciation. Educators facing the problem of relating verbal explications to music, with its ephemeral quality, had to rely on methods that prevented many learners from attaining full cognition of the listening component of this subject. Because of the availability of te... View full abstract»

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  • Meeting the needs of users: toward a semiotics of the Web

    Publication Year: 2000, Page(s):593 - 605
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (956 KB)

    The tremendous growth of the Internet has brought a heightened awareness of the importance of designing information to meet customers' needs. Although we may never develop universal design standards that apply to every situation, we need more empirically-supported guidelines to inform design decisions. Guidelines must be based on a commonly shared semiology of World Wide Web conventions. A semioti... View full abstract»

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  • Effective prototyping for usability

    Publication Year: 2000, Page(s):47 - 54
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (548 KB)

    People designing software with a usability perspective use a variety of techniques to engage prospective users in a dialog about the target application's functionality and interaction model. The authors discuss how and when they have been able to use prototyping techniques to maximize the value of this dialog. They review several widely used approaches to prototyping and evaluate them along the di... View full abstract»

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  • “…but can you prove it?” [technical documentation]

    Publication Year: 2000, Page(s):309 - 313
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (280 KB)

    Technical writers are called upon for many different types of documentation for any given product. Those documents can be user's manuals, technical manuals, or marketing brochures, pamphlets and other publications. Most of the background required to write such documents can be, and is, taught in typical college classes. Errors in user's manuals and technical manuals most often are no more serious ... View full abstract»

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  • A case for monster media [knowledge management]

    Publication Year: 2000, Page(s):623 - 630
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (736 KB)

    People with irreplaceable knowledge retire, move on, or pass-on every day. Only after their knowledge is gone is the loss recognized. Sometimes, however, a thoughtful manager will recognize the significance of the loss of an employee's knowledge and will do something to preserve that endangered knowledge. For example, Larry Whinery, one of the last men in the country (USA) who knows how to pack hi... View full abstract»

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  • Technical communication degrees for the 21st century

    Publication Year: 2000, Page(s):69 - 74
    Cited by:  Papers (3)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (388 KB)

    The practice of technical communication, especially for professionals just entering the workplace, is rapidly changing. Companies have higher expectations for degrees in technical communication, a strong foundation in technology, and the ability to function on cross-disciplinary teams alongside technical experts in the design and development process. As the practice of technical communication shif... View full abstract»

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  • Building cross-disciplinary teams in higher education institutions

    Publication Year: 2000, Page(s):81 - 86
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (436 KB)

    The industrial workplace models of team dynamics tend to misrepresent the character of collaborative activities and professional relationships in educational communities. An alternative model is suggested of self-directed, informal teams of educators in an integrated campus creating academic work units with all the characteristics of positive team formations in business and industry, and the addit... View full abstract»

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  • Guidelines for writing HTML help

    Publication Year: 2000, Page(s):453 - 462
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (604 KB)

    The paper provides guidelines for writing HTML help content for end users of Apple hardware and software products. The guidelines were developed by the editors in Apple Computer's Instructional Products (IP) group to respond to the problems that arose as documentation shifted from print books to HTML help. Initially, writers struggled to “retrofit” their print content for the onscreen ... View full abstract»

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  • Global teamwork for a global resource

    Publication Year: 2000, Page(s):173 - 183
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (612 KB)

    OCLC used a team including two software-consulting groups-one in California and the other in New York-to build a new production system to produce multilevel, multilingual help and documentation for its FirstSearch service. For translations, the team included translators and reviewers in several countries. The principles for building effective teams across great distances are the same as those when... View full abstract»

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  • Automating software documentation: a case study

    Publication Year: 2000, Page(s):549 - 558
    Cited by:  Papers (2)  |  Patents (2)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (660 KB)

    Spatial Technology Inc. has 45-60 developers (depending on how you count) busy writing code. The Technical Publications Department has three writers to keep up with them, plus two programmers who develop and maintain software tools that support the documentation. This team puts out paper and online documentation, on time, reasonably complete, for one major and several minor releases a year. It's t... View full abstract»

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  • The ecology of an online education site in professional communication

    Publication Year: 2000, Page(s):433 - 442
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (612 KB)

    Discusses the interaction of Web-based communication technologies (e.g. threaded discussion groups, synchronous chat forums and file exchange systems) with the values and objectives of participants as a type of information ecology in an online technical communication class. Rather than advocating a particular technology or configuration of technologies, the author suggests that instructors should ... View full abstract»

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  • Evolution of the writer's role

    Publication Year: 2000, Page(s):1 - 6
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (324 KB)

    The paper discusses how the organization of technical writers vis-a-vis programmers significantly influences the effectiveness of the writer as user advocate. A writer can be treated as a peer to developers, but only if the writer understands the technology they're writing about and helps to improve the product's ease of use. This can be achieved more easily in an environment where writers are mor... View full abstract»

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  • Applying cognitive load theory to the design of Web-based instruction

    Publication Year: 2000, Page(s):353 - 360
    Cited by:  Papers (8)  |  Patents (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (396 KB)

    Cognitive load theory can inform the design of Web-based instruction. The basic premise of cognitive load theory is that the focus of an instructional module must be the instruction itself. Information that is adjunct to the instruction must be designed to minimize cognitive load and enhance working memory. Because the mental resources of working memory can be overloaded, any information that igno... View full abstract»

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  • User Web browsing characteristics using palm handhelds for information retrieval

    Publication Year: 2000, Page(s):125 - 135
    Cited by:  Papers (8)  |  Patents (6)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (744 KB)

    An increasing amount of information is being disseminated to decision-makers via Web interfaces. Because there is also an increase in the use of personal digital assistants (PDAs), future Web sites must accommodate handheld access. With easy ability to synchronize content from the Web with handheld systems, basic Web design assumptions should be reexamined to determine how handhelds affect search ... View full abstract»

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  • Exploring navigational patterns on the Web

    Publication Year: 2000, Page(s):581 - 591
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (508 KB)

    Reports on our preliminary analyses of our research which was designed to determine the navigational patterns that users follow in the World Wide Web and hierarchical Web sites. In all, 33 participants completed the study using a within-subjects Greco-Latin design, where each person viewed two sites - one organized in a Web structure and one organized in a hierarchical structure. The results sugge... View full abstract»

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  • Web site design: a case study in usability testing using paper prototypes

    Publication Year: 2000, Page(s):39 - 45
    Cited by:  Papers (2)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (368 KB)

    Paper prototypes are a low-tech, low-cost, but highly effective, form of usability testing for Web site design. Creating a Web site is relatively easy, given the technology and tools now available. All too often, Web site developers tend to be enamored with the technology and forget the needs of the end user. As a result, many Web site developers delay usability testing until their Web site is com... View full abstract»

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  • The persuasive power of pathos in e-commerce Web design: a new area for research

    Publication Year: 2000, Page(s):155 - 160
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (316 KB)

    In a matter of months, we have witnessed the meteoric rise and fall of e-commerce. Now that the dust is settling it is time to examine how some companies are succeeding where others have failed. I suggest that good Web design is vital to e-business and that pathos (emotional appeal) plays a key role in a design's persuasive power. Advertisers have long understood this concept. As e-commerce attemp... View full abstract»

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  • Learning and building strategies with computer games

    Publication Year: 2000, Page(s):535 - 540
    Cited by:  Papers (1)
    Request permission for commercial reuse | Click to expandAbstract | PDF file iconPDF (296 KB)

    It has been frequently noted that people can intuitively learn to play computer games (or video games) with little or no instruction and that they quickly and easily develop skills for becoming better players. The same is rarely said of software for business applications. We were interested in learning why this is true. We have undertaken a study is to see what aspects of game interfaces contribut... View full abstract»

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