Measuring the effectiveness of the WWW as an information resource

As the already vast number of home Web users continues to grow the Web is emerging as an alternative medium for satisfying information needs that arise outside the organisational/work domain. As the number of organisations using the Web as a medium for disseminating information increases there has been little, if any, evaluation of the effectiveness of the Web as an information resource for satisfying information need. This paper reports on research that builds on recent work developing conceptually-based scales for evaluating the extent to which Web services satisfy information needs that arise outside the traditional organisational/work domain. The results of a Web-based survey which generated 720 responses are reported.