An Evaluation Method on Service Capability of Product Maintenance Service Provider

One of types about complex product maintenance is to outsource the business to product service providers. A set of service capability evaluation indices about complex product maintenance service provider were established, the indices were given by using Delphi method, service capability evaluation model of product maintenance service provider (PMSP) was established based on analytic hierarchy process (AHP) and Delphi methods. Finally, a case on enterprise turbines maintenance services was given. The implementation of this method can enhance product service capability and competitiveness.