WiSyMon: Managing Systems Monitoring Information in Semantic Wikis

While IT landscapes are becoming more and more complex, the need for faster and more flexible service delivery as well as the need for providing constantly available services constitute an increasing challenge for the IT service management (ITSM) discipline. The work presented in this paper aims at providing a solution for collaboratively creating and maintaining systems monitoring configurations in a semantic wiki. An overview of ITSM, systems monitoring, wikis, as well as semantics and ontologies, is given. Additionally, the approach used for implementing the solution presented in this paper, is sketched.