Web Services Based Multi-data Centers Knowledge Sharing for Autonomic Problem Determination and Remediation

With the proliferation of Web services as a business solution to enterprise application integration, rapid utilization of information and software functions from heterogeneous sources becomes possible. However, most autonomic problem and remediation systems focus on and are confined only to the environment and knowledge of the data centers they are managing, limiting their knowledge bases and therefore their ability to effectively and accurately determine these problems and suggest a solution. In this paper, we propose and describe a Web services based system that enables the mutual sharing of knowledge among data centers and external entities. We also show how a collective practice for information sharing and distributing tasks into manageable pieces, managed by an intelligent mediator and accessible via Web services, can improve problem determination.