The Recommendation System for Increasing the Independence of Micro, Small and Medium Enterprises (MSMEs) Using the Normalized Rating Frequency (NRF) Method

Micro, Small, and Medium Enterprises (MSMEs) have an important role in improving the economy of small communities and the stability of the Indonesian economy. However, they still face various problems such as capital, raw materials, distribution, licensing, and others. This study developed a special treatment recommendation system to increase the independence of MSMEs by adopting a ranking-based method to produce recommendations related to problem-solving steps from MSMEs. The ranking method used Normalized Rating Frequency (NRF). This method performed an aggregation process of the ratings given by MSMEs in looking at the priority level of problem-solving based on previous experience. The result of the experiment showed that an average NDCG value was 0.7916. This explained that the quality of the ranking was good so that it was feasible to be recommended in solving problems in the form of special treatment to acquire to the independence of MSMEs.