Implementation of e-government using knowledge-based system

Objectives and experiences gained during the first period of the IST project Webocracy (IST-1999-20364 "Web Technologies Supporting Direct Participation in Democratic Processes") are described in the paper. Project Webocracy contributes to empowering citizens with innovative communication; an access and polling system supporting increased participation of citizens in democratic processes and increased transparency and accessibility of public administration. A user-driven approach is applied within the project. Therefore, at this initial stage of the project, user requirements have been identified and based on them. The Webocracy system architecture is being refined.