A Proposed Innovative Framework to Explore the Communication Challenges Between Bloemwater and the Mangaung Municipality

This paper proposes a framework to explore the existing mode of communication between the Mangaung Metropolitan Municipality, the representative of water affairs (which include Bloemwater) and the communities of the Free State province in South Africa. The main problem has been identified supported by proper literature review focusing on the study area. The objective as well as a proper methodology that can be used when conducting this work have been provided with the expected goal improving the communication strategy between the different stakeholders involved in the water service delivery.