Lead Engagement by Automated Real Estate Chatbot

Recently, automated chatbot has been increasingly applied in real estate industry. Even though chatbots cannot fully replace the traditional relation between agents and home buyers, they can help to engage potential clients (or leads) in meaningful conversations, which is highly useful for lead capture. In this paper, we present an intelligent chatbot for this purpose. Various machine learning techniques, including multi-task deep learning technique for intent identification and frequent itemsets for conversation elaboration, have been employed in our system. Our chatbot has been deployed by CEO K35 GROUP JSC with daily updated data of real estate information at Hanoi and Ho Chi Minh cities, Vietnam.