“Who's out there?” Identifying and ranking lurkers in social networks

The massive presence of silent members in online communities, the so-called lurkers, has long attracted the attention of researchers in social science, cognitive psychology, and computer-human interaction. However, the study of lurking phenomena represents an unexplored opportunity of research in data mining, information retrieval and related fields. In this paper, we take a first step towards the formal specification and analysis of lurking in social networks. Particularly, focusing on the network topology, we address the new problem of lurker ranking and propose the first centrality methods specifically conceived for ranking lurkers in social networks. Using Twitter and FriendFeed as cases in point, our methods' performance was evaluated against data-driven rankings as well as existing centrality methods, including the classic PageRank and alpha-centrality. Empirical evidence has shown the significance of our lurker ranking approach, which substantially differs from other methods in effectively identifying and ranking lurkers.