Quantifying QoE of mobile video consumption in a real-life setting drawing on objective and subjective parameters

The ability to quantify Quality of Experience (QoE, i.e. the users' subjective perception of the 'overall acceptability of an application or service'), will play a major role in the success of future multimedia services such as mobile video watching. Such QoE-evaluations are however still challenging, especially in real life (or so-called 'Living Lab'), user settings. According to our knowledge, this paper is the first to present a methodology for the multi-dimensional quantification of QoE during mobile video watching in real-life settings. A measurement study drawing on the evaluation of objective and subjective QoE aspects by a user panel resulted in a model for quantifying QoE during mobile video watching based on user behavior and technical parameters such as network and video quality.