Filing, Piling & Structuring: Strategies for Personal Document Management

Personal digital document management describes the activities performed by an individual in creating, acquiring, organizing and maintaining collections of their documents. The abundance of digital information that knowledge workers today must manage means that providing useful and usable tools to organize and handle this complexity is more important than ever. In order to better understand the differing approaches people take to document management, a study was conducted involving a combination of in-depth interviews and a survey. Qualitative analysis of the data from the interviews and quantitative analysis of the data from 72 survey participants were used together to develop a description of three major approaches to personal document management: a piling strategy, a filing strategy and a structuring strategy. Understanding of these three strategies can be used to inform the development of better tools to support document management.