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Communications Magazine, IEEE

Issue 10 • Date Oct. 1994

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Displaying Results 1 - 10 of 10
  • B-ISDN: a technological discontinuity

    Page(s): 84 - 97
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    The transition to B-ISDN from current networks represents a major technological discontinuity for the communications world. These discontinuities must be considered for the successful evolution of existing networks to broadband networks. The authors provide an overview of B-ISDN data transfer protocols and the services it will support. They discuss the effects of B-ISDN switching, network operations and management, signalling protocols and architectures, and networked computing.<> View full abstract»

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  • The ATM test bed: an experimental platform for broadband communications

    Page(s): 78 - 83
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    The ATM test-bed is a laboratory plant including access facilities and switching functionalities, together with some advanced terminal equipment in an ATM environment. It is the result of research activities addressed to B-ISDN development and carried out in the framework of the Telecommunication Project, a five-year Italian research program organized and supported by the National Research Council (CNR). The aim of the test-bed is to realize a flexible local network environment where critical issues related to the introduction of ATM techniques can be investigated, including signaling, internetworking, and service support, in addition to the basic switching technology. The emphasis is on flexibility and comprehensiveness of features and functionalities, rather than performance and technology. Beyond the technology issues related to the implementation, one of the major aspects of the test-bed is the collaborative development of its various building blocks.<> View full abstract»

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  • Rural communications in India using fixed cellular radio systems

    Page(s): 70 - 77
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    Seventy-five percent of India's population is in rural villages, yet almost 90 percent of the country's phones are in urban sites. The authors propose a fixed cellular radio system, combined with the existing mobile network, as a cost effective way to extend telecommunications services to India's rural areas.<> View full abstract»

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  • Network reliability design techniques to improve customer satisfaction

    Page(s): 64 - 68
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    NTT has developed network design techniques including reliability measures, specifications, and design methodologies to improve customer satisfaction with the reliability of telecommunication services.<> View full abstract»

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  • Life after ISO 9001: British Telecom's approach to software quality

    Page(s): 58 - 63
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    This article explores the work that has been done to build on having a documented and understood process of software development. Observation across a large number of projects run to ISO 9001 standards has been used to develop a framework for assessing the fitness of a software project. This is based on three key areas that combine to yield true quality, people, product, and process. The authors review their experience with process based assessment methods. A short description of each is given, along with the main lessons that have been learned through their application. They concentrate on approaches that have been in used for some time and are mature. They build on the lessons of using process assessment as a lever to improve software quality. From their experiences observing a large number of real projects, they found that a more rounded set of criteria are required to assess real quality.<> View full abstract»

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  • The Baldrige Award and ISO 9000 in the quality management processes

    Page(s): 52 - 56
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    Freely Available from IEEE
  • Partnering for success: an overview of customer/supplier partnering

    Page(s): 46 - 51
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    As customer satisfaction continues to drive businesses, telecommunications companies are forging partnerships that are aimed at the common goals of improved quality, reduced costs, and business success. The evolved customer/supplier partnering model that is being applied in the telecommunications and other industries is illustrated. This model promotes an "us" relationship focused on mutual success, contrasted to the "we/they" relationship supported by the historical view. This article provides examples of customer/supplier partnering as it exists in today's U.S. telecommunications industry. The authors provide an overview and several specific processes that exemplify the growing move toward customer/supplier partnering. Three perspectives are offered: that of the service provider, the service provider agent, and the system supplier.<> View full abstract»

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  • IEEE total quality management

    Page(s): 42 - 45
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    The IEEE staff organization has undertaken a major quality initiative that has required a major staff learning and training program followed by pilot quality initiatives in a number of major areas. We begin with the quality principles that provide the foundation for the initiatives and then move to describe the initiatives and their effects on members, employees, suppliers, and the technical communities served by the IEEE. The quality principles upon which the initiatives are based are few and unambiguous: the customer comes first; all work is part of a process; suppliers are an integral part of our business; quality happens through people; prevention is achieved through planning; and quality improvement never ends. We use these quality principles to guide the management of all parts of the IEEE in order to meet the needs of our members, other customers, employees, suppliers, and the technical communities we serve.<> View full abstract»

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  • Interfacing numbers with people: lessons in quality measurement techniques

    Page(s): 36 - 40
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    The Department of Defence (DOD) defines total quality management (TQM) as an integrated approach, in which isolated expertise in one area creates a limited result. The secret of successful TQM is integration of all elements. Some of the most important lessons learned have centered around the issue of interfacing people with numbers. For engineers, data that can translate vague generalities, hunches, and customer complaints into an equation that can be analyzed, is highly valued. The promise of that level of objectivity and clarity has led to an explosion of measurement across all functions of the telecommunications industry. The optimal interface between people and numbers at Northern Telecom is being achieved through a collection of small steps, slight alterations, and through the merging of theories across a range of disciplines that includes psychology, statistics, organizational development, and the most valuable discipline of all, common sense. The challenge has been to engage people to use the numbers generated by TQM, to train people to differentiate between meaningful measures and meaningless numbers, and to directly link all measurements with constructive action that affects the ultimate goal: customer satisfaction.<> View full abstract»

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  • The evolution of quality management within telecommunications

    Page(s): 26 - 34
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    A look back over more than 100 years of progress in managing quality in telecommunications reveals several phases of focus: on product quality, on manufacturing processes, on ancillary services and products, on macro processes quality, and currently, on integrating strategic quality and business planning. The associated progression of managerial processes, such as inspection, quality assessments, and strategic quality planning are presented. The development of of tools and methodology, e.g., sampling plans, storyboards, robust designs, and quality awards are highlighted. Primary examples are presented of applications and results from the USA, Japan and the UK. Additional examples are drawn from the Czech Republic, Finland, France, Germany and Italy.<> View full abstract»

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Aims & Scope

IEEE Communications Magazine covers all areas of communications such as lightwave telecommunications, high-speed data communications, personal communications systems (PCS), ISDN, and more.

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Editor-in-Chief
Sean Moore
Centripetal Networks