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IBM Journal of Research and Development

Issue 6 • Date Nov.-Dec. 2012

IT-Enabled Business Transformation at IBM

This issue of the IBM journal focuses on the internal transformation of IBM to a smarter enterprise that is globally integrated. Papers describe the experiences of IBM with respect to lessons learned and strategic differentiation in the marketplace. Various enablers for such transformation include radical simplification of business processes, integrated digital identities, analytics and optimization, cloud computing, and supply-chain management.

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Displaying Results 1 - 17 of 17
  • Cover 1

    Publication Year: 2012, Page(s): C1
    IEEE is not the copyright holder of this material | PDF file iconPDF (754 KB)
    Freely Available from IEEE
  • Cover 2

    Publication Year: 2012, Page(s): C2
    IEEE is not the copyright holder of this material | PDF file iconPDF (9 KB)
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  • Table of Contents

    Publication Year: 2012, Page(s):1 - 2
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  • Message from the Senior Vice President, Enterprise Transformation

    Publication Year: 2012, Page(s): 0:1
    IEEE is not the copyright holder of this material | PDF file iconPDF (77 KB)
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  • Preface: IT-enabled business transformation at IBM

    Publication Year: 2012, Page(s):0:1 - 0:3
    IEEE is not the copyright holder of this material | PDF file iconPDF (55 KB)
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  • Enterprise transformation: The IBM journey to Value Services

    Publication Year: 2012, Page(s):1:1 - 1:11
    IEEE is not the copyright holder of this material | Click to expandAbstract | PDF file iconPDF (151 KB)

    By 1993, the operations of IBM had become inefficient and inflexible with respect to a fast-changing external market. This paper outlines the enterprise transformation undertaken by IBM since 1993 to transform its business processes through simplification, better integration across the company, and innovative approaches and technology. We also introduce the concept of Value Services, defined by IB... View full abstract»

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  • Becoming a globally integrated enterprise: Lessons on enabling organizational and cultural change

    Publication Year: 2012, Page(s):2:1 - 2:8
    IEEE is not the copyright holder of this material | Click to expandAbstract | PDF file iconPDF (1433 KB)

    For 100 years, IBM has embraced the notion that change is essential for progress. IBM has a significant history of ongoing reinvention, and its transformation to a globally integrated enterprise (GIE) has accelerated as the company has responded to historic shifts that have reshaped the industry and the global economy. This paper provides insights into the organizational and cultural change enable... View full abstract»

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  • IBM toolkit for radical simplification of business processes

    Publication Year: 2012, Page(s):3:1 - 3:10
    IEEE is not the copyright holder of this material | Click to expandAbstract | PDF file iconPDF (3559 KB)

    Complex global business environments are associated with increasingly interconnected economies, societies, and governments. Moreover, the proliferation of discrete markets, categories of product offerings, and individualized customer segments motivates business leaders to drastically simplify their organizations to become more agile in exploiting this complexity. Incremental changes are no longer ... View full abstract»

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  • Transforming the information technology infrastructure of IBM

    Publication Year: 2012, Page(s):4:1 - 4:10
    IEEE is not the copyright holder of this material | Click to expandAbstract | PDF file iconPDF (576 KB)

    The structure, strategy, and business operation of IBM have experienced a significant transformation over the last several years. This transformation has been accompanied by an equally important transformation of the internal services and technologies that support the company. Key among such activities has been the renovation of company information technology (IT) and the infrastructure it is buil... View full abstract»

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  • Helping people embrace change in IT-enabled business transformations

    Publication Year: 2012, Page(s):5:1 - 5:9
    IEEE is not the copyright holder of this material | Click to expandAbstract | PDF file iconPDF (1287 KB)

    To produce business results, the globally integrated enterprise relies on people to collaborate, make choices, and take action. Though guided by process and enabled by technology, people's behavior is powerfully influenced by leadership and capacity for change. Facing continuing and sometimes large-scale transformation, IBM chose to add organizational change management to its core capabilities. Th... View full abstract»

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  • Enabling an integrated identity from disparate sources

    Publication Year: 2012, Page(s):6:1 - 6:10
    IEEE is not the copyright holder of this material | Click to expandAbstract | PDF file iconPDF (3131 KB)

    This paper describes the experience of IBM in creating digital identities for internal and external Web users to support social computing. IBM has sought to deploy pervasive personalization and social computing capabilities on its external Web site but finds itself faced with a number of legacy and disconnected user information systems never intended for this use. IBM has implemented a new Web use... View full abstract»

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  • Business leadership through analytics

    Publication Year: 2012, Page(s):7:1 - 7:5
    IEEE is not the copyright holder of this material | Click to expandAbstract | PDF file iconPDF (109 KB)

    Weak economic growth, increasing business complexity, and intensifying competition are among the motivations for the growing use of analytics across organizations of all types. In this business environment, enterprise leadership requires new tools and new insights to make better decisions. While analytic techniques, no matter how primitive, have been used to improve the effectiveness and efficienc... View full abstract»

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  • Sales-force performance analytics and optimization

    Publication Year: 2012, Page(s):8:1 - 8:10
    Cited by:  Papers (3)
    IEEE is not the copyright holder of this material | Click to expandAbstract | PDF file iconPDF (481 KB)

    We describe a quantitative analytics and optimization methodology designed to improve the efficiency and productivity of the IBM global sales force. This methodology is implemented and deployed via three company-wide initiatives, namely the Growth and Performance (GAP) program, the Territory Optimization Program (TOP), and the Coverage Optimization with Profitability (COP) initiative. GAP provides... View full abstract»

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  • Enterprise transformation: An analytics-based approach to strategic planning

    Publication Year: 2012, Page(s):9:1 - 9:11
    IEEE is not the copyright holder of this material | Click to expandAbstract | PDF file iconPDF (2490 KB)

    The importance of strategic planning is universally recognized in the business world as an effective approach to enable achievement of enterprise business objectives over long time periods. However, despite the criticality of the task, the strategic planning process often does not take advantage of analytics to support the process in a consistent way. This paper describes a transformation of the s... View full abstract»

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  • Private cloud delivery model for supplying centralized analytics services

    Publication Year: 2012, Page(s):10:1 - 10:6
    IEEE is not the copyright holder of this material | Click to expandAbstract | PDF file iconPDF (2462 KB)

    Business analytics has become vital for businesses to achieve their near-term and strategic goals. Historically, large enterprises have used a decentralized information technology delivery model to meet reporting and analytics needs within each business unit. Rising demand for analytics, combined with the cost of decentralized delivery, has driven businesses to look at alternative delivery pattern... View full abstract»

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  • Supplier Connection: A supply-chain ecosystem for small business job growth

    Publication Year: 2012, Page(s):11:1 - 11:9
    IEEE is not the copyright holder of this material | Click to expandAbstract | PDF file iconPDF (1253 KB)

    The promotion and growth of small business is crucial to improving the economic vitality of the United States. This paper introduces Supplier Connection, an initiative led by the IBM International Foundation in collaboration with six Fortune 500 corporations with the objective of providing economic opportunities to small businesses in order to spur U.S. job growth. This challenge requires much mor... View full abstract»

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  • Cover 3

    Publication Year: 2012, Page(s): C3
    IEEE is not the copyright holder of this material | PDF file iconPDF (9 KB)
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Aims & Scope

The IBM Journal of Research and Development is a peer-reviewed technical journal, published bimonthly, which features the work of authors in the science, technology and engineering of information systems.

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Meet Our Editors

Editor-in-Chief
Clifford A. Pickover
IBM T. J. Watson Research Center